Cancellation & Refund
Thanks for purchasing our products at TheTrainingTools.Com operated by Passionera Enterprise.
As you can understand in a simple way that all our products are downloadable and ready to use, our policy stands on “Not Refundable”.
As you make the payment, our website system auto generates Tax Invoice according to Indian GST (Goods and Services Tax) Council guidelines. It will be declared as your final purchase.
By Mistake Payment Done
We understand your concern, but before making payment, it needs to pass some steps of Adding to cart, Quantity Edition, and confirming the payment. So we think that it won’t put you into “Payment Made By Mistake”. It’s clear process to buy anything from the website, you follow that process, you allow yourself to buy what you want. As mentioned above, “Digital Products” can’t be returned, and due to which, Downloadable Items / Products are Not Returnable.
In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Additional Non-Returnable items:
- Gift Cards
- Downloadable Software Products
- Downloadable Ready To Use Tools / Toolkits / Presentations / Documents / Templates / Checklists / Forms / Models / Charts etc.
- Some Health and Personal Care Items